East Midlands Ambulance Service NHS Trust (EMAS) provides emergency 999, urgent care services for the 4.8 million people within Derbyshire, Leicestershire, Rutland, Lincolnshire (including North and North East Lincolnshire), Northamptonshire and Nottinghamshire. We also provide Patient Transport Services for Derbyshire patients with routine hospital or clinical appointments. We employ more than 3,290 staff across over 70 locations, including two Emergency Operations Centres at Nottingham and Lincoln. Our largest staff group is made up of our accident and emergency 999 crews and we operate a fleet of around 555 vehicles, including emergency ambulances, fast response cars, specialised vehicles and patient transport vehicles. Every day we receive around 2,500 calls from members of the public who have called 999 – this is the equivalent of receiving an emergency call every 34 seconds. Our Community Paramedics and Emergency Care Practitioners have enhanced skills, meaning that more and more people can be treated in their own homes if a hospital visit is not required. We are continuously delivering improvements in the treatment of patients, use of technology and opportunities for staff as we move forward to provide high-quality care and to build on the significant advances made in recent years.