It can cost up to 7 times more to acquire a new customer than it does to convert an existing customer. What would a 1% increase in conversions mean to your bottom line? Pulse is a mystery shopping service for eCommerce stores. Engage a shopper to navigate through your store from the homepage to checkout, looking for ways to improve your customers' buying journey. A shopper is matched to your industry/customer persona who will video record a mystery shop and will provide a report of areas for improvement. By experiencing your customers' buying journey through our mystery shopping processes, we let you know what areas need to be a focus in your store to improve conversions. Your store gets assessed through 5 main areas of focus, trust, brand, navigation, functionality and fulfilment, A great experience leads to sales which in turn builds a raving fan base. Your Pulse Scorecard will become a key metric to how you measure your online operational standards. Book a Mystery Shop today to see where you can give your customers a better purchase journey.