LittKM demonstrates why an operations background is vital to efficient project management and capital spend decision-making. When facing an expensive renovation, it’s critical to understand what a hotel needs, not to simply maximize aesthetic appeal, but to maximize functionality. This knowledge gives us advantage over typical construction management groups, as we can give critical guidance on how to stay competitive or how to set up an exit strategy. We are unique because of our experience as former owner/operators. Keep this in mind as you plan your capital changes or property improvement plans: An operations background is key to a seamless renovation.