We firmly believe that the mid-market is underserved by traditional large international BPO providers. Customers come to us because they need a team that is responsive, reliable, and who get it done. We treat all of our customers as if they were our only client – regardless of size. This never changes. Speed, clarity and results is what counts. Our motto is "Evidence Based". Because outsourcing to the right people is critical. No excuses. Just Results. Segoso Caribbean is a privately-owned, fully redundant, flat management, nearshore outsourcing Pure Play. Our state-of-the art facilities in Montego Bay, Jamaica, make for an exceptional working environment. Our second brick & mortar site is located in Atlanta GA. We also have an additional 300 WAH agents across the domestic US, and offer multi-geo blended solutions. Our US co-locations and client integration points sit in Atlanta GA and Naples FL. There is no single point of failure anywhere within our networks. We are PCI DSS L-1 attested, HIPAA certified and SOC 2, Type 2 compliant. We operate in most contact center verticals and channels: Travel & Leisure, Utilities, Telecoms, Retail, Financial Services, Inbound/Outbound Voice, Chat, email, Care, Sales, Tech Support. Most of our clients are Fortune 100 companies. Our philosophy is simple: we lead from the front. This means that we spend our time managing to the best outcomes whilst developing our employees. It also means being visible and engaging to our staff, whilst being highly responsive to all of our clients as if they were our only client.