Last mile customer experience is becoming the most direct customer channel for businesses. It is where customers meet brands in person and loyalty is won. Consumers have always had the ability to vote with their wallets. Now they have more power to influence not only what they buy, but also what others buy. Today 89% of companies compete primarily on the basis of customer experience. Price and product are becoming checkboxes. Service and convenience is what matters. Amazon is built primarily on its “Earth’s most customer-centric company" philosophy. We at ufleet help retailers provide a superior delivery experience that increases customer retention, advocacy, and loyalty. Increasing customer retention by 5% can increase revenue by 95%. Loyal customers spend twice more than new customers. Word of mouth influences 20-50% of all buying. By providing the right tools and processes, we help retailers turn the last mile delivery experience into a growth engine.