Kohls Consulting isn't like other Continuous Improvement consulting firms We don't look at theoretical improvements, but two simple aspects of a business – Customer Value and Product Value Customer Value starts with the customer actually being able to get the product when they expect to get it. If you have failed this basic requirement, you have failed a foundational element of Customer Value. If you can’t execute this simple task, how can you expect to deliver the other elements of Customer Value? Fail at this aspect of Customer Value, and it will have a negative impact on your organization. Your organization will consistently require heroic actions to get a product in the hands of the customer, although late and with lower profits If you are hitting your demand >95%, with On-Time Performance >95%, with Stock Outs < 5%, you probably get it. If not, well, you might want to learn more about how to do it Product Value to the Organization comes from understanding the financial impact of delivering the product to your customer. Turns out you are probably doing this incorrectly. Are you using Cost Accounting? Does everyone get paid every day, no matter how many parts are produced? If both answers are yes, you are doing it wrong. Kohls Consulting uses the Dependency Variation Analysis Business Process, which is outlined in the book “Addicted to Hopium – Throughput” on Amazon. Here are the basic phases in that process Dependency: You must manage the chain, not the links Variation: It exists – Include it in your decision making Analysis: Guessing no longer works “good enough.” You have to move to a more data based analysis to get to the next level of decision making Focus: The ability to set priorities based upon analysis Buffers: Absorb Variation, but too much is considered waste. The right amount is “Profitable Waste” Habits: Design Habits so the process survives change over time What If: Analysis to determine the best solution for both Customer & Product Value