A proactive approach aligning your technology with your business needs now and in the future. Our Approach to help our customers is as follows: 1. Understand the cost of down time. You cannot invest in something unless you understand its role and importance to the organization. 2. Identify the state of the following areas: o Security – what is in place – wireless, router, and user access to files, Malware Protection, and physical access to equipment. How is this monitored, is it check regularly by a person. o Backup – 3 forms of backups, with the most important information stored offsite. How is the monitored and is it checked by a person. o System Health – performance, errors, system updates hardware and software. How is it monitored and is it checked by a person. 3. Develop a support plan and custom reports tailored to the customer’s needs. Designed to keep the customer informed at the level that they would like to be. 4. Develop an investment plan: o Identify areas for improvement and costs to implement changes. o Prioritize and set implementation dates for each improvement o Execute the agreed upon plan. 5. Manage the environment, daily / weekly / monthly checks. Always looking to improve the current situation and schedule any newly approved changes into the current implementation plan.