Global leading Customer Service Analysts and Training Provider, pioneering Member & Visitor Surveys, Mystery Shopper Audits & Staff Training within the Golf, Leisure, Events, F&B, Spa and Hotel Industries. Market leading software and assessment criteria provides the resources to improve and maintain 'sales & service' etiquette, in turn increasing customer satisfaction, revenue & profits in the process. This best practice management tool will highlight areas of weakness/poor process within your business, pinpointing exactly what is required of your staff and their needs in terms of training & support. Complete with the ability to compare your performance levels against chosen competitors, industry standards and best performing clubs, the global data generates real and current information of the highest quality and value. The level of detail enables you to highlight areas of poor procedural processes within your business. They also act as a tool to measure how successfully all front-line staff implement your business strategies enabling you to set informed KPI's and performance manage your staff members on both a short and long term basis.