MyCustomer.com is the leading online resource for customer service and customer experience professionals, with over 50,000 members. We have been sharing news, practical advice, best practices, case studies and resources for nearly two decades, covering every facet of customer experience management - from implementing CRM systems to fostering a customer-centric culture, and from creating a customer feedback strategy to mapping the customer journey. With a network of expert contributors around the globe comprising customer experience professionals and thought leaders, members of the MyCustomer community are able to tap into a wealth of knowledge and receive the most comprehensive view of the trends and practices affecting and influencing the world of customer management. 170k - page views/month on average. 104k - registered members. 30,000+ - members of MyCustomer LinkedIn group: https://www.linkedin.com/groups/1951190/