CRM Optimization Group, LLC (COG) is a Salesforce Partner Company providing consulting, business process optimization and CRM implementation services. We are a Christian-based consulting firm with over 15 years of exclusive Salesforce CRM experience and 50 years of combined technology industry experience. Innovation Leveraging your Uniqueness is the KEY! We do not deliver cookie-cutter solutions. We know that your needs are unique and specific to your business. Your uniqueness demands a "tailored" solution. We do not just focus on delivering efficient technology, we deliver transformative resolution that enables and empowers you to take your business to the next level. We do not focus on just meeting minimum functional requirements. We strive to energize your business through strategic innovation. As your partner, we view the time that we spend with you as a major investment into a long, productive, and mutually beneficial relationship. Our goal is to build, nurture, sustain, and grow our relationship with you so that we will be your go-to partner for all your cloud technology initiatives. PRE-IMPLEMENTATION SUPPORT • Work with project team partners and end users to gather, understand, and define business requirements. • Work within an agile environment to develop and document user stories and business process flows. • Work collaboratively with internal and project team partner to design solutions and complete user stories. • Work within Salesforce and other AppExchange solutions to complete user stories. • Write and work with project team partners on completing user acceptance testing stories POST IMPLEMENTATION SUPPORT • Customize End User/Super User Training • Post Implementation Warranty/Defect Handling/Support • Business Process Review/CRM System Optimization • Center of Excellence Program Development/Support • Continuous Development/Issue Handling Support • Salesforce Administrator Certification Training