About us We see the same problems at at all the big home emergency companies. Inefficiency. Poor service. Price hikes. Complex T&Cs. We believe it doesn't have to be like this and we set up Sustain to lead that change. Effortless booking Book an engineer online from your members area or speak to our customer success team on our 24/7 helpline. Speedy response We can be with you in as little as an hour and 90% of our repairs are completed within 24 hours. Honest HomePlans you can actually use with all inclusive parts and labour, no excess or call out fees and no unnecessary price rises. Comprehensive cover No silly exclusions with our HomePlans. We will get you up and running again in no time. Can't fix your boiler? We’ll give you a free replacement or a members discount off a new one. Loyal Switching to Sustain can on average save you up to 25%. Our members also get access to discounted property upgrades and renewables. We're on a mission to make our members homes smarter, greener and cost less to run.