Kevin Still Consulting has been trading since 2002. Since 2014, this has involved considerable regulatory compliance work when the FCA took over from the OFT in the supervision of consumer credit firms, including those operating in the debt management, debt collection, debt purchasing and BPO sectors. Kevin Still is a member of the Chartered Institute of Credit Management and has been in the Credit 500 for the last 3 years as a director of the Debt Managers Standards Association (DEMSA). Areas of focus: * Corporate governance and strategic development * Governance, risk & compliance (GRC) * Regulatory compliance * Regulatory training * Quality management frameworks * Risk management frameworks * Compliance monitoring programmes * Training & competence schemes * Data protection policy & procedures * TCF & better customer engagement * Digital engagement * Embedding vulnerability and financial crime policies COVID-19 recovery schemes and dealing with the impact of COVID-19 on working practices, including Workforce Management, have been very topical through 2020 and into 2021.