XperienceNext is grounded in the customer experience. XperienceNext relies on best practices – interviews, focus groups, surveys, and more – to define the customer journey. As a result, you’ll know what your customers need. And you’ll be in a better position to do something about it. With the customer journey map built, it’s time to bring your customers’ journey to life inside your company. Together, we’ll build a plan – a plan to change how your team members will engage with your customers at critical junctures – at the “moments of truth” during your customers' journey. XperienceNext is able to help you with: Customer Journey + VOC Programs Strategic Road Maps Continuous Improvement Training + Coaching Quality Programs