E-TeleConnect, Inc. is a contact service solutions provider, and part of the Olivarez Group of Companies. We offer top-notch customer service solutions for businesses worldwide. We run processes at the highest standards of quality and security, while always showing the courtesy and consideration for which Filipinos are known. Our Services: - Directory Assistance - Helpdesk/Technical Support - Virtual Assistance - Inbound & Outbound Customer Service/Sales - Back-end Office Support - Lead and Survey Generation - English as a Second Language MISSION To create a call center environment and culture that empowers our agents and management team to passionately and effectively represent our clients' brands, and achieve outstanding customer satisfaction. VISION Our vision is to become known as one of the best customer service providers that masterfully embraces the vision, spirit, and tiered goals of our clients. We strive for continuous improvement to provide quality performance and solutions to better contribute to their growth and strengthen our relationship. WHY CHOOSE US - We have a cadre of contact center and BPO analytic experts with a wide breadth of proficiency you can leverage on - Comprehensive Onboarding/Training Programs - 24/7 Availability to help augment your existing capacity and better serve your end-customers - Competitive pricing with high quality customer care delivery. Get valuable ROI with the help of our skilled agents and hands-on leaders. - Reliable and fully-redundant production facilities, telecommunication network and electricity availability - Long term partnership with strategic growth. ETC will be an extension of your business CORE VALUES At E-TeleConnect, we place our greatest value on: - Our People - Our Customers - Quality - Excellence - Integrity