If you don't focus your efforts on detecting the root cause of customer problems, you will spend too much time mitigating the symptoms and your service will be reduced to a process of continuous improvement, always reactive. That is, waiting for the customer's problem and reacting in the best possible way, this is how customer service has traditionally worked. Schaman leads a different concept, the Root Cause based Customer Service. We are convinced that only from the knowledge of the root cause you can optimize the resolution of the client's problem and go one step further, eliminating said root cause so that it does not happen again. In this way we take a leap towards a proactive experience in customer service. For this we have developed Schaman SaaS, which revolutionizes the customer service experience thanks to the mix of the experience of our team and the contribution of our customers, who have always encouraged us to think beyond the obvious. -> If you also believe that the root cause should be the starting point… -> If you need to make a leap in quality to a proactive Customer Service… -> If you plan to increase the efficiency of your digital service channels without increasing complexity... -> If you are interested in understanding what our current clients can already do… -> If you think a different Customer Service is possible… Visit our website: www.schaman.com