With an enormous wealth of knowledge of over 20 years, Dr. Kelly Henry's philosophy is clear: simple actions done consistently generate maximum results. He truly believes that simple and effective ideas have the power to deliver quality results and create the utmost impact. With these values and approach, his goal is to enhance the functioning of customer service to expand small businesses and unleash their true potential. He understands that establishing a customer-focused service culture involves dedication and commitment at all levels of the business. Therefore, with a passion for service excellence, he assists companies in improving employee performance and developing customer-focused cultures. ► BUSINESS CONSULTING Packages and Levels of Service to fit your needs based on an in-depth analysis of your business. ► COACHING Virtual 1-on-1 coaching programs to help your business understand and implement strategic customer service protocols. ► SPEAKING Topics Include: The Ultimate Customer Experience, The Three F + C Formula for Business Success, Platinum Rules of Exceptional Customer Service