American Health Connection, is the nation’s first all-inclusive Outsourced Healthcare Call Center Service. Patient Communication Management® is a suite of customizable services that streamline patient engagement efforts to help enhance the daily operation of your facility. These comprehensive management solutions are designed to dramatically improve scheduling and registration workflow, patient and physician satisfaction, while also saving our client’s resources and reducing expenses. Our Patient Communication Specialists professionally assist and guide callers, schedule appointments and route urgent and non-urgent calls 24 hours a day, 365 days a year including nights, weekends and holidays. The combination of our Patient Communication Management®, together with our advanced technology, is proven to eliminate dropped calls, reduce no-shows, reduce hospital readmission and improve care coordination, which all combine to substantially increase patient satisfaction.