Dr. Venessa Funches is a marketing PhD with a passion for angry consumers. She uses this expertise to advise firms on how to avoid consumer calamities. She understands that today’s businesses must be vigilant and prepared to deliver excellent customer service on a variety of fronts. Though her consulting and speaking she helps firms grow, develop, and transform in the areas of customer service, social media crisis planning, and strategic marketing. Her sales experience, extensive education, and charismatic personality all combine to deliver memorable and valuable presentations. Her delivery is dynamic, engaging, funny and insightful.