NPR Solutions is the premier voice, data and video technology provider in Puerto Rico; offering turnkey solutions and system integration using the highest quality of products like Avaya, Brocade, Fortinet, Cisco, Juniper, Ruckus Wireless, Axis, Commscope, Ortronics and Panduit among others. NPR Solutions is a full service IT solutions provider that designs, implements, and supports technology solutions that deliver true value and Enterprise Class solutions for all size organizations as a means to increase productivity and enhance their competitive edge. NPR Solutions will customize the service offering you require from your ideal IT partner. These services include, but are not limited to, the following: - Emergency response – 1 hour remote / 2 hour’s onsite - Non-emergency response – 24 hours or next business day - System review and readiness assessment services - Engineering planning and design support - Assigned account representatives - 24 x 7 x 365 equipment alarm monitoring and remediation - Alarm reporting and notification forwarding - Online portal access for viewing alarms - Incident and escalation management - Customizable service level objectives - Flexible staffing; on/off-site blocks of labor support - Time and material services