We choose to be approachable, receptive and responsive. And we want to continue to be effective, appreciative and successful. Our business has grown - in partnership with brands from the USA, UK, Australia, Africa and Kenya - in the Telecommunications, Media, Retail, Energy/Utilities and Insurance businesses. Our skills have developed in inbound, outbound, web chat, email and social media. Our abilities have expanded from new acquisition sales to customer service, back office, win-back, and retentions. And our services have swollen to include recruitment and work readiness, work force optimisation, quality and compliance, customer insight and analysis consulting. We are now able to offer our clients exactly what they need – and if we can’t, we will source it. It’s one thing to be good at what you do, and another to know it – but it’s a whole other thing when your competitors want to be just like you.