Raman Power Technologies was born from the vision of industry veterans specialising in critical power and IT access & management solutions for data centres. Throughout our combined experience helping customers solve every day IT challenges, we realised a need for a specialist value added partner that was able to support its customers. There were three obvious disconnects that were becoming apparent that we noticed. First, it was impossible for vendors to provide a personal service to each and every customer. Secondly, the resellers either lacked interest or were lacking key product knowledge, and were only able to provide quotes and process customer orders. It meant customers were unaware of what new technologies were available and what the vendors solutions were able to address. There was also nobody to educate or advise if the items being ordered were correct, what other options were available and what else would be required. Third, there was no aftersales support available on how to maintain their invested solution after it had been purchased.