WHO - Complete Vet System / United Vets Group - Parent company 'National Vet Care' WHY - to implement change for Vets to own a business, instead of working within it. WHAT - are the key areas of change for the business 1. Educating and coaching business s to become more Emotionally Intelligent to lead the business 2. Implement workable protocol with and for team members to reduce inefficiencies 3. Combine 1 & 2 – Will lift the business performance HOW - We Help Business Owners: 1. We review the business, Managers and team members 2. Identify the biggest challenges in that business 3. Implement Change with: Workshops / One on one meetings / developing protocol / Templates / Standards / adjust Team Structure 4. Work with business owners and develop leadership 4. Full monthly KPI and Financial reporting of progress WHERE - Australia and New Zealand wide.