Meridian West helps professional firms to develop and implement client-focused strategies. We work with firms every step of the way, from collecting robust evidence and insight through to making strategic decisions and delivering tangible results. For some clients we combine three capabilities – insight, strategy, change – into an integrated programme of work. For other clients we provide targeted support where it is needed most. Insight: Gathering insight about your firm’s clients, markets and industry issues. - Client experience - Client feedback - Client journey mapping - Compass - Competitor analysis - Thought leadership Strategy: Developing client-focused strategies to help your firm to innovate and grow. - Business development strategy - Brand positioning - Facilitation - Innovation strategy - New proposition development Change: Implementing changes to make client-focus a reality in your firm. - Coaching - Key client management - Management information - Management structures and organisation design - Process mapping - Skills development