Our Vision... National Ship Chandlers' primary objective is to maintain the highest standard of quality and service to our clientele. In accordance to the rules of ISO9001 (2000), National Ship Chandlers' Management and staff, facilitated by our Quality Planning and Operations Division, are committed to customer satisfaction and exceeding our customers' needs and expectations worldwide. Our Mission... *To understand and meet our customers' current requirements. * To provide good leadership and establish vision, direction and shared values; amoungst our staff. * To create and maintain a healthy internal environment in which people can become actively involved and motivated in achieving the Company's objectives. *To provide and effectively manage our resources and service activities to ensure that the desired result is achieved; * To effectively and efficiently implement, maintain and continually improve our Quality System in accordance with ISO 9001, through measurement and evaluatiion; * To continually assess our service and systems against established criteria of excellence, to identify areas for potential improvement; * To ensure that factual and effective decisions are made through the analysis of valid data and information; * To conduct business with our suppliers in a manner that is mutually beneficial and which enhances the ability of both of us to create value.