MM+O is a management consulting firm specializing in strategy and business transformation of customer-facing operations for manufacturers and distributors. We work with the leadership teams of advanced manufacturers to measurably improve the performance of their aftermarket businesses. Using proven, structured methods, the consultants at MM+O work with senior leadership teams to identify and implement business improvement opportunities that deliver quantifiable results. We are experts in aftermarket, service strategy, digital business transformation, industrial design, leading practices in product support, aftermarket business systems and aftermarket IT systems. Our clients include Fortune 500 firms across a number of industries, including aerospace & defense, heavy equipment, discrete manufacturing, electronics and semiconductors. Our services include: - Operational efficiency - IT/eCommerce strategy - Customer self-service design - Customer experience design - Supply chain optimization - Mobile-enabled field operations - Contact/Command center design - Business transformation - Technical instruction