One IT Services & Solutions is a Stockton-based not-for-profit company providing advice, support and guidance to Headteachers, Principals and other school-based staff for the development and support of ICT-based provision within their schools. The team has a wide range of experience and expertise so schools have the potential to access a diverse set of tailored services. This includes regular pre-arranged support visits as well as help desk support. The objectives of the Company are: • To continue to provide a quality custom-designed service catering to the customer’s particular needs and wants. • To continue to provide access to the latest software and hardware to ensure the team is at the forefront in their market area. The one certainty in the IT industry is that technology will continue to evolve and develop. • To continue with the culture of constant improvement and increase business steadily so the image and reputation of the business remains positive. • Considering the nature of the service we offer, the skills and knowledge of our staff are of the utmost importance and we need to continue providing staff with training, mentoring and development. Our keys to success are: • Provide excellence in service delivery providing a reliable, trustworthy, first-rate IT provision. • Continually communicate with customers ensuring a needs based solution is provided. • Provide value for money and regularly check competitors’ pricing. • Continue to be a customer-centric service focusing on service delivery.