Volkside is a small user experience design and research agency founded in 2009 and based in Melbourne, Australia. We can help your team or project with the following: - Understand the needs, motivations and behaviours of your customers - Structure information so that it is easy to navigate, with clear and understandable labels - Design the flow and behaviour of your digital service, from high level architecture to individual screens - Test your service with real people for concrete, actionable feedback and improvement Some industry keywords you may be looking for: customer research and insight, design thinking, user experience, concept design, interaction design and information architecture.