BiAJ uses Research, Insights, Strategy and Solutions to create WoW Cultures! WoW - Is what you feel and say when you get what you didn’t expect. By developing structure and clarity of purpose we create the freedom and pathways for transformation. BiAJ create insights from your data that can be used to develop system and processes that consistently deliver WoW experiences for your customers. Transforming to WoW can be scary, but is also invigorating, exciting, contagious and delivers amazing company culture, customer service, value, speed, ease, flexibility, happiness, belonging, pride, clarity, accessibility, trust… BiAJ brings a different perspective to challenges, injecting energy through experience based innovative thinking, supported by critical data to grow and unify the organisation to deliver WOW. BiAJ discover the real drivers in the organisation from engagement with your internal and external stakeholders, enabling strategic development and transformation from BAU into new pathways for change. BiAJ implement robust systems and processes that strengthen the organisation for maximum simplicity and efficiency, allowing the brand personality and those in the organisation to flourish. BiAJ have worked in Financial, Education, Government and Private Health, Local & Federal Government, Fast & Slow Foods, Fashion, Sports Management, Child Care, Aged Care, IT, Heavy & Light Industry, Manufacturing, Semiconductors and Components, Advertising, Magazines, NFP, TV and Internet Media, Landmarks & Entertainment venues, Theatre and more...