In a world where managers and leaders are overwhelmed with a bottomless in-box, a calendar that’s chain-smoking meetings and targets that just keep coming (and that’s before adding a global pandemic, economic uncertainty, racial injustice reckoning, home schooling, a mental health crisis, climate emergency and more to your plate) it can be all too easy to forget the small stuff. The bad news? Dissatisfaction with their manager is the #1 reason employees leave their roles. The good news? The tiniest behavioral changes can make the biggest impact in your reports being engaged, empowered, doing their best work and feeling they belong. Over the past 18 months we’ve delivered workshops to over 3,000 leaders in Tech, from Marketing to Security, Tokyo to Stockholm. From new managers 3 months into their role to tenured multiple-decade leaders. We have surveyed thousands of individual contributors and first-line managers to pin down exactly what behaviors from their managers make them feel included - and excluded. We’ve taken all the data and created a virtual workshop to share the good stuff we’ve learned and remind leaders that the key to happy, motivated teams (even in this time of unprecedented stress) is empathy. Spoiler alert: it really works! After just a few days of practice applying a system of empathy, reports tell us they see genuine changes in their leaders’ behavior, and the changes last (because they’re so EASY).