I teach business owners & their teams how to create exceptional, repeatable customer experiences which results in thriving businesses & less-stressed business owners. I believe that the smallest acts of service done with kindness and thoughtfulness can literally change the world. Customer service and front-line staff have the power to improve people's lives every day by how they interact. The power of a smile, eye-contact, and greeting someone with care make an incredible difference. The success of your business is determined by the experience your staff provides to your customers. Your business has to be successful, you have too much riding on it. The secret sauce is having a staff that cares just as much as you do about the success of your business.