Volunteers of America of Massachusetts helps more than 3,000 individuals and their families annually through an array of residential and outpatient services including Residential Treatment Services, Veteran Services, Re-Entry, Outpatient Behavioral Health Treatment, and Independent and Assisted Living for seniors. VOA is committed to helping those in need reach their full potential through comprehensive treatment that gives people the skills, tools, and support to restore emotional and financial independence. We puts clients first. We focus on client strengths, needs, abilities, and their preferences, specializing in client-centered, trauma-informed care based on a harm reduction framework. Our programs are safe and supportive with the ultimate goal of every client to be self-sufficient and successfully reach their full potential in work, family, and relationships. Our clients arrive in our care in acute crisis; not only are they in the early phase of substance use and disorder treatment, they are likely to have a mental health diagnosis, be homeless, disengaged from the labor market, lost child custody, justice-involved, and experience chronic relapse and demoralized by feelings of shame and self-punishment. Simply put, we engage with the hardest to serve clients.