DCH Consulting is Dr. Dan C. Halverson, a Senior Program Manager and IT Consultant focused on the delivery of Services for companies struggling with the adoption of IT best practices. Key areas of expertise include: - Customer Success Initiatives - Governance and Program Management What is Service Realization? Think "Benefits Realization" meets "IT Service Management." DCH Consulting has developed a channel partner relationship with Service Made Simple; or SMS, as we like to call it. Service Made Simple is ready made for this day and age. The name says it all. It is not easy to create a toolset that adapts to problems as complex as those for which SMS is designed. The principles behind it accelerate the creation of elegant, "best-fit" solutions while keeping the ultimate goal of Service in sharp focus. The countless hours that have gone into its design and creation save clients time and money, reduce risk and improve predictability and performance.