Creating and maintaining truly valuable client relationships is today’s big challenge in financial and professional services. Average is no longer good enough. As never before, firms face a dramatic rise in client service expectations, competitive pressure from existing and new, disruptive and challenger entrants, together with rapidly increasing regulatory scrutiny. The risk to revenue and financial capital of failing to manage the client experience and 'relationship capital' successfully has never been so high. At CXE City, we believe in partnering with organisations to drive evolutionary and transformational change in their clients’ experience of service and also in the value of the relationship capital within them. We provide leading edge insight and diagnostic tools, expert change management services and on-going, end to end support to embed positive change. At the heart of our business is a team of passionate and highly experienced consultants and professionals with an enviable track record in customer experience, relationship insight, strategic & change consultancy and next generation leadership development. Our service is a unique and focused blend of deep experience, insight and data, specialist change programmes and proprietary tools. We work internationally with major multi-national firms and niche players alike to help you deliver a truly unique experience to your clients. We have highly focused teams working in the legal, accountancy and financial services sectors.