Call Center Training Associates provides training and consulting services for call centers. Our Associates are comprised of an experienced team of call center professionals who have worked on the frontline, managed call centers and been active in call center quality monitoring, workforce management, sales, human resources and training. . Our Call Center University curriculum, developed by our Associates, provides modular training in six topic areas: Agent Development, Leadership Training, Quality Monitoring, Workforce Management, Sales and Train-the-Trainer. Our call center training workshops are customized for our clients and focus on the specific needs of your industry, contact center type, business drivers and company goals. We include your call center’s typical call and customer types so training concepts relate to "real life." Our experienced instructors have a wealth of call center experience and can provide key insights to enhance the call center training. We know the art of providing an engaging environment where participants play an active role in learning. Our Call Center Training Associates mission is to share our experience and knowledge to help others become more successful in their call centers and improve the overall effectiveness of service to customers