YOUR BIGGEST IT PROBLEM ISN’T THE HARDWARE ON YOUR DESK. IT’S THE MINDSET IN YOUR HEAD. Computers are going to fail. But when they do, you don’t have to. Far too many companies spend far too much time trying to fix IT problems themselves. This takes irreplaceable time and attention away from their core business: should Bob the Accountant really take time away from his company’s books to make a software mystery add up? When companies do hire an IT managed services company, they often feel they’re being overcharged. Just as bad, they don’t have a go-to relationship with someone who knows their company, knows their IT challenges—and can anticipate and prevent problems before they ever happen. As a result, you never know what caused the problem, how it was fixed, why it took so long and why it cost so much. Technology is already a black box. Why should its maintenance be one, too?