RCA enhances the employee and customer experience through a four-step proprietary model which includes a) mapping the company culture and customer journey, [ensuring clarity of expectation] b) implementing a blended learning programme [eliminating the deficit between expectation and actual staff output] c) incorporating a measurement mechanism of the culture and customer journey. [ensuring progressive accountability across the staff complement] By placing people over profits, RCA has enabled companies across multiple industries to decease staff churn and increase consumer per-head spend. We believe that if you look after your human capital, they will look after your customers.