ICCCA (Independent Contact Centre Consultants Association) is a member based Association : the Brains Trust of the Customer Contact Centre, BPO and Customer Experience sector. A group of globally recognised, South African based, internationally active CX, contact centre and BPO professionals. Focused on promoting thought leadership; best practice; professional consulting and training standards with clear business ethics and values. ICCCA supports a unified industry and the mandates of recognised Industry Associations, Trade and Professional bodies. ICCCA endeavours to support a principled, cohesive, unified BPO industry through building opportunities for scaleable and sustainable quality growth and development of the industry. ICCCA Members skills cross cut all aspects of BPO and CX from operational and technical support, project and change management, training, talent and skills development, analytics, quality, standards, investment support etc. working along the continuum with start-up's to established organisations across sectors and needs. The Association provides peer referral offering the latest information through knowledge-sharing and a practical support platforms in order to deliver a broader range of competencies, experience and significantly enhanced and reliable services to members’ clients. www.iccca.co.za