Marcom Technologies installs business processes that are dedicated to assist organizations in driving profits while reducing overall expenses. One of those processes is managing incoming sales and service calls. We have 25 years of experience in listening, critiquing and charting incoming calls. Tens of thousands of calls monitored and thousands of salespeople trained on how to do the right things to get the best results on the phone. The Marcom process doesn't stop with just training people, processes are implemented that will measure the improvement of employees and hold each and everyone accountable. We also provide valuable daily actionable data that helps our clients add business. We essentially become an extension to the current management team. Through our daily communications we coach your people everyday in a manner that is extremely positive; our goal is to make each an every employee better with each and every customer transaction