espi delivers Enterprise Excellence through a unique combination of operational, information systems, and innovation excellence. This method is an enterprise-wide holistic viewpoint and a systems perspective. Since 2002, espi consultants have partnered with clients in the manufacturing domain as ‘trusted advisors’ and continue to convert strategies into realities. Enterprise Excellence is a customer-driven approach to improving how the organization delivers products and services. Enterprise Excellence touches the core of an organization by addressing fundamental questions such as ‘what does it mean to our customers’ and ‘how does this impact our bottom line’.