LimeBridge Australia (LBA) is part of a worldwide customer experience consulting group that provides a unique approach combining active management principles and effective operational strategies with demand management and continuous improvement methods to maximise customer experience and company performance. We bring together critical elements such as demand reduction, better team structures, optimising staff knowledge, optimising customer access, optimising customer contact interactions, and combine them with effective management methods. LBA have partnered with many large corporations in Australia to improve performance in contact centres. Our proven methodology of research, design and implementation routinely offers 20-30% capacity improvements in medium to large contact centres. - We improve the customer experience through operational transformation and create 20-40% capacity - We deliver benefits in all customer contact points including call centres, self service, retail and back office. - We start with a targeted diagnostic of 4-6 weeks which confirms the customer benefits, the size of the prize and the changes you willl need. - Our point of difference is that we work with and train your people in our methods so that you can improve continuously. Our products, services and testimonials can be found at www.limebridge.com.au