"At SupportTechs, we are experts at turning moments of frustration into opportunities to earn customer loyalty. Our agents are trained to do more than just read a script, they use deductive reasoning to quickly get to the heart of the problem. Our Contact Center Associates are hand picked and then professionally trained in Customer Service. They hold industry certifications as well as participate in extensive “hands on” product training. Agents are taught the basics of each type of product, are required to spend time learning to use it and therefore are much faster and more accurate when it comes to troubleshooting your customer’s specific problem."