The trivium of Customer Quality Experience. We offer speaking, consultancy, training, assessments, mentoring/coaching, facilitation and implementation support within Customer Quality Experience. Trivium means where these 3 parts joins and then turns knowledge sharing into practice. Global facilitation for Customer Quality Experience strategy and related global transformational change programs. CQX™ - Customer Quality Experience, brings the disciplines of CX and Quality into a combined concept. “How to orchestrate a CX strategy for growth and profit” includes methods, structures and tools for transformation. CQX can support training and/or consultancy to make sure that you have, and master, the core competencies within your organization. Summary of expertise • Customer experience & Quality specialist - creation of concept, tools, training and programs for CX and Quality combined. • Global transformation change management - Leading multi-faceted teams to facilitate central oversight of customer experience programs and efforts company-wide. • Business strategy - aligning strategic customer segments’ expectations, journeys and goals, for seamless, transparent and frictionless experience that sustains mutual growth by providing interactions and mutual value to customers. • Cultural development programs - supporting in delivering transformation and culture change that capture hearts & minds of the employees in simple, consistent way, yet balanced with strong analytic and logic capability. • People, Learning & development - focusing on synergies, organizational learning, change management, culture, business improvement, communication, human resources, customer support services, technology development, strategy, operations, executive stakeholder value, quality, holistic perspectives, creativity, customer-centricity and momentum to jointly embed and facilitate customer experience excellence ownership and alignment. • Personal, executive & leadership coaching.