When you hear "Our system is a bit slow today, I'm sorry". What does this mean to you and your customers when you hear that? How do your team members feel when they have to say that? Can you hear the "sigh"? What does this do to your business, your reputation, your belief in the technology you have paid millions for? We will show you the real cost of slow systems. We will give you the information and tools to help you fix the slow business systems that intermittently, but persistently, affect the morals of your teams, negatively impact productivity, hit your bottom line and reputation. We will show you just how slow your business systems are in real time, what they cost your business in real money and what to do to fix the real problem, and keep it fixed! Small Changes generate Big Benefits and will help you take a lead on your competitors.