SPIN Association (Service Process Improvement Network) was established in Kraków, Poland in order to promote high professionalism in continuous improvement, both in the business and in personal life. We would like to build in Kraków a platform for knowledge and experience exchange in the field of management and process optimization methods. The first step will be organizing an open conference in Kraków about continuous improvement in service processes. In addition, in the near future we plan to run a series of training courses, workshops, consultations and coaching.