Stevens sells, implements, and supports call center recording, quality assurance, workforce scheduling, and performance analytics earth-telecom imageStevens' customers measure their success by factors such as regulatory compliance, customer service level, agent and supervisor performance, workforce efficiency, dispute resolution capabilities, and overall business performance. They team with Stevens because we understand the impact of these issues on the business, and because we have a demonstrated capability to implement solutions in the fastest, most efficient, and fiscally-sound manner. Stevens Communications drives operational excellence to create enterprise value.