iVerification Academy was established to develop training material and to train validators/verifiers and investigators in order to ensure skills transfer to a younger generation. The requirement is that validators/verifiers must be able to handle any type of claim (Motor & Non-motor, Fire and Water damage claims, Health claims, etc) all of which are complex in nature. Our study has shown that many of the skill & expertise disappear as experienced validators & verifiers resign/retire and very little skills transfer actually takes place. Many of the older generation validators & verifiers are in their own right Subject–Matter- Experts (SME).