Natlanco is a Belgian (based in Gent) High-Tech company providing solutions for: - Virtual Customer Service by means of software for Multilingual Dialog systems and - Natural Language Text Analysis by means of software for Natural Language Processing (NLP) and Natural Language Understanding (NLU). The Dialogue software is the base to create an virtual artificial intelligent professional. A virtual artificial intelligent professional can provide 24h/7d customer service via your own website. The virtual artificial intelligent professional can answer questions and interact with your customers in an almost natural human way. The virtual customers service can be applied in many application domains, for example E-Banking, E-Learning, E-Commerce or E-Recruitment. Apart from customer service the virtual artificial intelligent professional can also be used to support users to handle complex devices and systems such as features on a smartphone or in a car. The NLP/NLU technology is part of the Dialogue system, but can also be used stand alone to analyse and interpret unstructured natural language text for further business or customer information analysis. The sophisticated NLP/NLU technology provides high speed analysis of input text capable of processing user speech input in real time. Both Dialog and NLP/NLU technologies can be customised to a specific language and a specific application domain. Languages provided for NLP/NLU are Chinese, Dutch, English, French, German, Swedish and for Dialogue Chinese an English. The dialog software can connect to an expert base to include specific application domain rules and expertise in the user dialogue. Furthermore the dialogue system can be extended with a third party Avatar. For more information check our website natlanco.com or contact us via [email protected]