Mshtarii (Swahili for Jupiter) was established in 2013 as a software development house, with its original and primary core offering focused on web and mobile communications platforms, consisting of an integrated solution for the KZN government’s service delivery issues. The original solution, developed by one of our own, has since evolved into much more than this. Our ensuing comprehensive and dynamic Software as a Service (SaaS) offering is now customisable to fit the needs of most industries who might be looking for an enterprise solution to monitor exceptions, incidents and manage cases arising from the same.