Process & ITSM Consultant with years of experience in all aspects of Information Technology and extensive expertise in IT Services Management (ITSM) and ITIL methodologies. Certified in ITSM to Desktop Support and everything in between for the best understanding of the IT Lifecycle. This allows me to provide true value to every organization I work with. • Due diligence/As-Is analysis • Service transition & Organizational Change Management • Process design, planning, roll out and implementation • ITSM Tool analysis, mapping & implementation • Program, Project & Process governance • Execute SIPs (Service Improvement Plans) • Business / IT Process assessment & improvements • Process & Tools Coach/Trainer.