Enhance Microsoft Dynamics 365 CRM with the power of SMS. With our solution there is no need to manage any 3rd party text messaging service. TxtSync provides you with global SMS coverage along with the CRM customisations that will allow you to manually send, or automate the sending of SMS. Send and receive SMS • Send SMS directly from SMS Activity records. • Send SMS naturally as a conversation. • Send SMS in bulk directly from marketing lists. • Automate the sending of SMS within workflows using our workflow component. • Automatically capture inbound SMS and log them against the relevant account, contact or lead record. • Out of CRM roaming capabilities allow sending of SMS outside the CRM while still tracking all activity. • Auto set regarding on inbound SMS. • Works with Channel Integration Framework • Direct support for Customer Journeys within Marketing for Dynamics Consent and GDPR • Contact preferences for SMS used to control whether SMS can be sent. • Reply with help presents a list of communication tags that can be unsubscribed from. • Reply with stop sets contact preferences for SMS to do not allow. Reporting • Customer Engagement statistics logged against each contact, account or lead. • SMS delivery reporting. • Click through tracking. • SMS and opt-in / opt-out dashboards. Features • Global SMS coverage. • Dedicated numbers. • Send Emojis, web links, images and files through SMS. • Automatic URL shortening. TxtSync specialises in SMS and Microsoft Dynamics development and customisations. TxtSync has combined years of experience to produce a feature rich SMS integration into Dynamics 365. Our focus is in providing you with the tools and features required to instantly improve your customer communications through SMS. TxtSync offers an easy and reliable way to send and receive SMS with full delivery and engagement tracking. This enables any business to implement successful SMS marketing campaigns or simply communicate better with their customers.